Faq
Frequently Asked Questions
What is your shipping policy?
We offer worldwide shipping. Orders are processed within 1-3 business days, and delivery times vary by location. Standard shipping typically takes 5-10 business days. Express options are available at checkout for faster delivery.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's progress. If you haven't received this email, please check your spam folder or contact us at [email protected].
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. To initiate a return, please email us at [email protected] with your order number and reason for return.
How do I know what size to order?
Each product page includes a detailed size chart with measurements for trousers, blouses, sweaters, and skirts. We recommend comparing your measurements to the chart for the best fit. If you need assistance, our team can help—just email [email protected].
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options depending on your region. All transactions are encrypted for safety.
Do you offer international shipping?
Yes, we ship globally. Customs duties or taxes may apply depending on your country's regulations, and these are the responsibility of the customer. Shipping costs and delivery times are calculated at checkout.
How can I contact customer service?
For any questions or concerns, please email us at [email protected]. Our team responds within 24-48 hours during business days.
Are your products sustainably made?
MilaCharm is committed to ethical fashion. We prioritize sustainable materials and responsible manufacturing practices. Specific details about materials and production are available on individual product pages.
What if my item is damaged or incorrect?
If you receive a damaged or wrong item, please contact us immediately at [email protected] with photos of the issue and your order number. We will arrange a replacement or refund promptly.