Refund policy

Eligibility for Refunds

Items must be returned within 30 days of the delivery date to qualify for a refund. Products must be unworn, unwashed, and in original condition with all tags attached. We cannot accept returns for items that show signs of use or damage.

Non-Refundable Items

• Final sale items (marked as "non-returnable")
• Items without original tags or packaging
• Personalized or altered products

Return Process

1. Contact our support team at [email protected] to initiate the return process
2. Pack the items securely in their original packaging
3. Include the original packing slip or order confirmation
4. Ship the package to our return address (provided via email confirmation)

Return shipping costs are the customer's responsibility unless the return is due to our error.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 5-10 business days. Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

We currently offer refunds only. For size or color exchanges, please return the original item and place a new order through our website.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery at [email protected] with photos of the issue. We will cover return shipping costs and provide a full refund or replacement.

Contact Information

For any questions regarding our refund policy, please contact us at [email protected]. We typically respond within 24-48 hours during business days.