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Q&A
1. General Policy & Contact
Q: What should I do if I have a problem with my order?
A: Your satisfaction is our top priority! Please feel free to contact us BEFORE opening a dispute or leaving feedback. We are here 24/7 to resolve any issues regarding sizing, quality, or shipping. We promise a friendly and satisfactory solution!Thank you !
2. Shipping & Logistics
Q: How long will it take to receive my order?
A: Processing takes 1-3 business days if in stock(Not customized clothe). Estimated delivery times:
* AliExpress Standard Shipping : 10-20 business days for Most country.Thank you !
* Express (DHL, UPS, FedEx): 5-10 business days (may incur additional cost).Thank you !
3. Size & Fit
Q: Is the size accurate? How do I choose the right size?
A: To ensure a perfect fit, PLEASE refer to Size Chart in the product images ! Measure your body (bust, waist, hips,etc) and compare it directly to our detailed chart. If you are between sizes, we recommend sizing up for a more comfortable fit.Thank you ! If no Size Chart ,Please order as your daily Size !!!
Q: The item I received doesn't fit. Can I exchange it?
A: We understand sizing can be tricky online. We are happy to offer you these solutions:
1. Alternative Solution: We can offer a partial refund so you can keep the item and have it tailored locally .Thank you !
2. Please contact us to discuss the best option for you!Thank you !
4. Color & Material Quality
Q: Will the color look the same as in the pictures?
A: We do our best to represent the colors accurately in our photos. However, every computer monitor, phone,or tablet screen displays colors slightly differently. And you can contact us to get a real picture or video .Thank you !
Q: What is the material quality like? Is it good fabric?
A: Yes! We pride ourselves on using quality materials as described in the specification list (e.g., "Cotton," "Polyester," "Chiffon"). The product images are of the actual garment. For a detailed feel of the fabric, please check the close-up shots in the image gallery. We are confident you will love the quality for the price!Thank you !
5. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of receiving your item. The item must be unworn, unwashed, and have original tags attached. Please contact us first BEFORE you initiate a return request through Aliexpress . We will discuss the best option for you!Thank you !
